Epic Update : Infosys

Infosys and BT collaborated to improve the field engineer’s experience and accelerated response rates by taking a transformational approach to field management. The system leverages advances in mobility and uses a new device agnostic system to enable the field force to dynamically react to change requests. An easy to use, intuitive user interface also helped accelerate learning cycles .The solution is well on its way to delivering productivity improvements of more than 30 percent. The solution addressed the inefficiencies and costs associated with traditional ways of coordinating, managing and tracking the workload of a mammoth field force.

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